100% Satisfaction Guarantee
Our refund policy:
At MassachusettsOnlineDivorce, we care about our customers and stand by the quality of our services - so we’ll refund our fees on divorce services, other than the activation fee, within the first 30 days of purchase if you're unhappy with our services. Call or email us and we'll process your refund.
What it doesn't cover:
We provide significant services beyond the generation of your divorce forms. Answers to common questions, filing instructions, and customer care provided during the process of using our site are just some of the valuable services we provide. For this reason, we unfortunately cannot grant a refund in cases where a customer has accessed our post-purchase services, including our post-purchase questionnaires, forms, instructions, and customer care center, unless there’s a flaw in our underlying documents. If you have not accessed our post-purchase services, however, you can request a refund within 30 days of purchase.
In addition, we cannot guarantee that a customer's spouse will sign the documents and cannot provide a refund where the spouse refuses.
We cannot provide refunds for fees we collect on behalf of third parties. For example, if you purchase the electronic filing of your documents, complete the documents, and we pay to file with a court, we cannot refund the fees to you. Similarly, if you purchase a package with prepaid shipping labels, we cannot offer a refund for those labels. Finally, fees paid directly to, or for access to, lawyers or for mediation services are not covered by this guarantee.